MalayMail-Sept 11
Artificial intelligence (AI) is increasingly becoming part of everyday life, from how people search for information and communicate to how businesses serve their customers.
Now, the government wants to take that further, aiming to make Malaysia an “AI nation” by 2030. What does that actually mean for Malaysians in their daily lives? The National AI Action Plan 2026–2030 is the government’s roadmap for increasing the responsible adoption and development of AI. By 2030, the government wants AI to contribute an additional 1.2 percentage points to GDP growth and place Malaysia among the top 10 countries globally in the Global AI Index. It also aims to create 300,000 jobs attributable to AI by 2030. One of the most visible changes could be how Malaysians deal with the government. The plan calls for an AI-augmented civil service, using AI to improve public-service delivery and administrative efficiency. MyGOV Malaysia is an early example. As of July 2026, it had more than 2.9 million users and offered 52 services from 19 government agencies, including MyJPJ, MySejahtera, PriceCatcher, Portal Manfaat, Sumbangan Tunai Rahmah and immigration-related services. The government is now testing agentic AI on MyGOV. Unlike a conventional chatbot, agentic AI can understand what a user wants, identify the relevant service and, where authorized, help carry out the required steps. The government has cited checking a police summons and proceeding to payment as an example. The rollout is being phased in, with data privacy, security, accuracy and human oversight among the government’s considerations. The examples of government services that have incorporated AI include: MyJPJ — driving and vehicle services, MySejahtera — health services, PriceCatcher — consumer price information
Portal Manfaat — government assistance information, STR — cash aid-related services, MySPR Semak — election information
Immigration — passeport and immigration services. The Ministry of Digital has confirmed the 19 participating agencies but has not published a complete agency-by-agency list in its latest announcement. Read more at:
