By To Thuc

VN Express-July 1, 2024

Negative experiences with public services in Vietnam have been common for me. Every time I do paperwork, I meet public officers who treat me with holier-than-thou attitudes, as if I were a naughty student asking permission from a stern professor. Most public services in Vietnam are not free. As citizens pay for a service, they have a right to demand a certain quality of service. Even when some services are subsidized by the government, I believe that the government also wishes to provide positive experiences for its citizens. Read more at: https://e.vnexpress.net/news/perspectives/transforming-public-services-by-treating-each-other-better-4762134.html

First published in: VN Express