JakartaGlobe-July 14
State insurer BPJS Kesehatan continues to demonstrate its commitment to ensuring equitable access to Indonesia’s National Health Insurance (JKN) for all Indonesians, including those living in remote and border regions. Throughout 2024, the JKN program moved even closer to the people through digital channels, on-site services, and partnerships with healthcare facilities in the country’s most isolated areas. BPJS Kesehatan President Director Ghufron Mukti reported that by the end of 2024, JKN membership had reached 278.1 million people, covering 98.45% of the population. This milestone includes 35 provinces and 473 cities/regencies achieving Universal Health Coverage (UHC), ensuring that every participant has the opportunity to receive adequate healthcare. “To reach participants in the most remote areas, we have deployed mobile BPJS services across 37,858 locations, facilitating over 940,000 service transactions. We have also partnered with local governments to provide integrated services through 227 public service malls, recording nearly 380,000 transactions in 2024 alone,” Ghufron shared during the Public Expose on BPJS Kesehatan Program and Financial Management, Monday. BPJS Kesehatan has also partnered with floating hospitals, healthcare professionals, and collaborated with select healthcare facilities to serve regions lacking adequate healthcare infrastructure, including North Sumatra, North Kalimantan, Maluku, North Maluku, East Nusa Tenggara, Southeast Sulawesi, and multiple provinces in Papua. To simplify access, BPJS Kesehatan has optimized the Mobile JKN app, WhatsApp-based services (PANDAWA), the VIKA interactive voice service, and BPJS Kesehatan Care Center 165. “We continue to enhance digital service innovation, allowing participants to access teleconsultations without visiting healthcare facilities physically. This feature has benefited over 17 million participants across 21,929 FKTP through the Mobile JKN app,” Ghufron explained. Simplifying services remains a priority. Read more at:
